As a brand builds from a bedroom brand to a brand hitting all corners of the world there comes a lot of emails from customers. This can overwhelm the team and take away the time needed to focus on growing the brand further.
TIVE Fulfilment noticed this with some of our clients and through this decided to introduce a customer service package to relieve the stress that can come with constant emails coming in.
Our team focus on replying to those wanting refunds, exchanges or questions regarding products.
A lot of emails that come in can also be around shipping times, delays or changes to delivery address.
Our software means we can detect a slow delivery before the customer notices it, meaning we can contact them with the reasoning or any problems before they contact you.
A brand that has excellent customer service that is also a human replying increases sales and repeat customers.
Let TIVE Fulfilment relieve the stress to allow you to focus on growing your brand.
WHY USE TIVE FULFILMENT AS A THIRD PARTY LOGISTICS PARTNER?
– Process returns within 48 hours
– Fast dispatch times for replacement orders
– Check over returns and add back on to inventory if necessary
– Family business so our customers come first
– We provide a customer service package
– Dedicated account manager