A key to customer satisfaction is also how good your brands return system is and how easy it is to return an item.
After working with a vast variation of brands we have accumulated data to understand how customers best react to refunds and exchanges when communicating with a brand. From offering FREE returns for items being exchanged to fast refund times.
Along with also dealing with brands returns and exchanges, we will also quality check all items that come back in, restock is necessary and repackage so that the item can be resold.
Out turn around time for this is 24 – 48 hours to enable to customer has a good experience in returning items but also getting exchanges.
WHY USE TIVE FULFILMENT AS A THIRD PARTY LOGISTICS PARTNER?
– Process returns within 48 hours
– Fast dispatch times for replacement orders
– Check over returns and add back on to inventory if necessary
– Family business so our customers come first
– We provide a customer service package
– Dedicated account manager